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Hybrid Process + Journey Map for a School Results Analysis Process
Background As UX lead on a schools assessment data visualisation application project, I created a hybrid of a process map and a customer journey map in order to simplify many facets of information about the year-long results analysis process schools conduct to make teaching and learning improvements. The hybrid process/ journey map While customer journey maps…
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Personas for a Schools Results Analysis Data Visualisation application
Note While the structure remains the same as the original deliverable, I have changed the visual style and content for purposes of portfolio addition without revealing confidential information. Background I created these personas for a data visualisation web application I was working as UX Lead on. The personas were based on user research that I…
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Visa Travel Happy Web and Mobile App
A cross-channel multilingual travel application available as a website on desktop, mobile and tablet, and later on as a mobile app, which provided one-stop access to Visa travel-related tools and information.
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Standard Chartered ATM Locator
Role: UX Lead. UX activities I conducted: Competitive audit, way-finding research, interaction design, usability testing. An ATM & branch locator application for Standard Chartered that reduced costs through reduced call centre calls and improved customer satisfaction through improved usefulness, efficiency and user experience of the application.
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Singapore Management University Website
User research, analysis and synthesis and a design sprint for Singapore Management University website.
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The Cone Trees Usability Guidelines for Websites and Web Applications (118 Guidelines)
Republished from my website on user research and design- Cone Trees. Unless specifically mentioned, these guidelines apply to websites and web applications, and desktop, mobile and tablet versions and will be referred to as ‘application’. While referring to these guidelines, keep in mind that usability is in relation to its context of use. These are…
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IE Singapore Social Intranet
Role: UX Lead. UX activities I conducted: user research, information architecture, interaction design, usability testing. Award: DWG winner (1st place)- Best intranet. A social intranet designed through extensive user research. The result was a transformation of a silo-based intranet to a truly collaborative intranet that allowed real-time sharing of business information among employees across the…
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Standard Chartered Global Websites
A multiple award winning global websites revamp project with an initial rollout to 7 countries which consisted of a unified look and feel, optimised user flows and a trend setting responsive design strategy for the banking industry.
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Harvard GMAS User Interface Design
User interface design, layout and templates, and visual design for the Harvard Grants Management Automation Suite.
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The Cone Trees Experience Design Principles
Reprinted from my website on user-centered design, Cone Trees- https://www.conetrees.com/articles/the-cone-trees-experience-design-principles/ I think the best way to introduce my design principles is by first getting us all on the same page of what I mean by principles, and then experience design principles. Before we go ahead, here they are listed without detail: Think services, not products…